Sierra Tel’s COVID-19 Response
The health and safety of our customers and employees are top priorities for Sierra Tel, which is why we want to let you know what we’re doing in response to COVID-19. The work we do is critical to our communities, and we’re committed to being there when our customers and colleagues need us most.
We have taken steps to reduce the risk of illness and transmission among our staff and customers. This includes increasing sanitation efforts around our office facilities, practicing social distancing, requiring employees and customers to wear a mask when on-site, minimizing travel and promoting virtual meetings.
In addition, while the mission of our field technicians is essential to keeping our customers connected, we also recognize that there is a balance between providing quality service and keeping our technicians safe. To accomplish this balance, we have provided our field technicians with new policies and procedures so they feel comfortable serving customers at their businesses and in their homes, while delivering on our commitment to quality service. For that reason, we will contact customers prior to our technicians arriving for scheduled appointments to ask questions concerning health and travel. We’ve asked that our technicians not enter the home or business of any customer who has exhibited signs of illness, been sick or quarantined, or been in close contact with someone confirmed positive for coronavirus.
In those cases, our technicians will attempt to assist our customers without entering the home or business, where possible. Customers who wish to reschedule their appointments can do so by calling 209-966-6597, 559-683-4611 or 877-658-4611.
Our Oakhurst business office, located at 49150 Road 426 in Oakhurst, is fully functional and open to walk-in customers 8:00am to 5:00pm, Monday through Friday. Keep in mind we offer several bill payment options: online bill pay through our website sierratel.com, payment over the phone by calling 209-966-6597, 559-683-4611 or 877-658-4611(option 1), using our drop box or mailing a check.
While our Mariposa Office is currently closed for remodeling, we have collaborated with the Mariposa Chamber of Commerce to handle customer modem exchanges.
We remind our customers that households are requiring more bandwidth than ever needed before, and we encourage you to contact us to take advantage of our 30-day free upgrade to the fastest internet speed available at your location.
Thank you for your business!