Sierra Tel’s COVID-19 Response

Updated April 3, 2020

At Sierra Tel we are committed to the health and safety of our customers and employees during the COVID-19 pandemic. In order to better protect our employees and you during this uncertain time, please note that the Mariposa and Oakhurst Business Office Lobbies are temporarily closed to normal walk-in traffic until further notice.

We offer several bill payment options: online bill pay on our website, payment over the phone, drop boxes at either office locations, or mailing in a check. Please note: no change will be given for cash payments. The entire amount of the cash payment will be applied to your account and we will mail you a receipt.

We anticipate that the COVID-19 pandemic outbreak will increase Internet usage demands as more customers find themselves working, learning and otherwise remaining at home. We have not reached or even approached our maximum available bandwidth, and are working to proactively add additional bandwidth to the system. Proactively adding bandwidth before it is needed is a regular business practice.

We are still conducting installations and necessary repairs to the outside of your premise. For new installs, our technicians will connect your services to the outside of your location, test your modem, and will leave any equipment at your doorstep. At the time of scheduling appointments, please inform Sierra Tel personnel if you or any one present in the home or office is experiencing flu-like symptoms or has been out of the country in the last two weeks. Please apply Social Distancing guidelines as recommended by the CDC at https://www.cdc.gov while the technician is outside your home or office. In addition, we would like to proactively ask for your patience when it comes to scheduling premise visits, as we may experience some unavoidable periods of peak demand.

Equipment such as internet modems and/or routers can be mailed, picked up or exchanged at our Oakhurst Office, 49150 Road 426, Oakhurst, after making prior arrangements with Sierra Tel Customer Care.

We recognize the importance of keeping our customers and community connected during this critical time. As such, all of our customers will remain connected and late fees will be suspended for at least the next 60 days. In addition, we are offering free internet to student households in our serving area that do not currently have service and are eligible for Lifeline.  Please see Sierra Tel’s COVID-19 Student Internet Access Program for full program details and eligibility requirements. We also realize that many households are experiencing slowness on their internet service due to increased internet usage with everyone at home on their devices.  To help with the increased household demand we are offering a temporary speed upgrade, to the fastest available speed at each location, at no additional charge from now until June 30, 2020.

To remain fully operational, we have taken steps to reduce the risk of illness and transmission among our staff and customers. This includes increasing sanitation efforts around our offices and facilities, suspending travel, promoting virtual meetings, and following county screening procedures for employees each morning as they arrive at work.

Please contact us at 559-683-4611, 209-966-3636, or 1-877-658-4611 for assistance.

We sincerely wish everyone the best through this unprecedented time.