Notices – 2008

11/6/2008 – Update and Addition to STI Terms
Updated – Section 1: Promise to Pay
  1. Customers are responsible for insuring their email of record (the email contact that STI has on file for Customer) is accurate. Credit/ debit card accounts with discrepancies will be shut down until the discrepancy is resolved by the Customer. Customers with expired credit/ debit card accounts, or other account discrepancies are responsible for contacting STI to resolve said discrepancy. STI will not be held responsible for non sufficient fund (NSF) charges applied to Customers credit/debit card or checking account.
Added – Section 1.1: Billing Methods
10/9/2008 – Updates to STI Terms
Section 1 paragraph III (update)
Customers who are disconnected for non-payment three times within a 12 month period will be required to pre-pay for future Internet services. Credit card, check, and money order are the acceptable methods of pre-payment.
Section 1 paragraph IV (update)
Should Customer disconnect DSL or the phone number that DSL is installed on (for voluntary or non-payment reasons) within the first 12 months of service, a $99.95 relocation charge will apply, the 12 month early termination term will be re-set, and a new DSL Agreement must be signed.
Section 1 paragraph V (update)
Should Customer relocate DSL within the first 12 months of service, a $99.95 relocation charge will apply, the 12 month early termination term will be re-set, and a new DSL Agreement must be signed.
9/11/2008 – Updates to STI Terms
Section 1 IV (update)
Customers who disconnect either their phone number or their DSL service (for voluntary or non-payment reasons) are responsible for paying a $99.95 early disconnection fee if the DSL service was not active for 12 months before the date of disconnection.
Section 1 IX (new)
Customers who pay by credit/debit card authorize STI to charge Customer’s account on a monthly basis. Credit/debit card accounts are typically debited during the first week of each month. Customers who have credit/debit cards expire (or who have other account discrepancies) will have a notification sent to their email of record. Customers are responsible for insuring their email of record (the email contact that STI has on file for Customer) is up to date. Credit/debit card accounts with discrepancies will be shut down until the discrepancy is resolved by the Customer. Customers with expired credit/debit card accounts, or other account discrepancies are responsible for contacting STI to resolve said discrepancy. STI will not be held responsible for NSF charges applied to Customers credit/debit card account.
8/15/2008 – Update to STI Terms
Section 1 changed to:
Section 1: Promise to Pay
  1. In the event of account delinquency, Customer agrees to pay Company its reasonable expenses, including attorneys’ and collection agency fees incurred in enforcing its rights under this Agreement. A reinstatement fee (equal to the setup fee) for the service will also apply.
3/11/2008 – Update to STI Terms
Section 2, paragraph VII changed to:
Customer may not re-transmit, re-route, re-direct, or re-sell internet Access by any means, or for any reason. Internet Access is for Customer use only. Customer is prohibited from re-directing or broadcasting Internet access whether via wire-line or wirelessly for any use other than Customers own use. Wireless access points used by Customer must be locked down such that no other person or entity can gain Internet access through Customers wireless access point. Customers not adhering to this policy will have their Internet account shut down immediately. Redistribution accounts are available at an additional cost. Please see our pricing page for details.
Section 19, paragraph 1, 2 and 3 replaced with:
I. Redistribution Package: Redistribution services are used as a last resort, when individual Internet access lines to multiple third parties are not feasible. Commercial redistribution privileges are typically granted to hotels, motels, trailer parks, and other entities who intend to redistribute STI Internet service to third parties, but who do not have the wiring capacity to allow for individual access lines. Redistribution privileges will be granted (and the redistribution fee applied) at the discretion of STI. STI will investigate each redistribution request on a case by case basis, and the redistribution of service must be approved by STI before redistribution commences. 7X24 phone based technical support is available to the redistribution agent only. 7X24 technical support for third parties is available at an additional cost. Please call for pricing. Redistribution of services without prior approval of STI will result in immediate termination of service. The redistribution fee is in addition to the standard Internet access fee. STI does not resell services to ISP’s, nor does it allow other ISP’s to redistribute STI services. Please see our pricing page for cost.