This position is responsible for acting as custodian for all correspondence, documents, line extensions, and work orders, including all federal, state, and local government transactions received or released by the Engineering Department. This position also answers the primary telephone, taking messages, or directing calls to others when anyone is out of the office.
This entry-level position is responsible for providing excellent service to customers by answering inbound and making outbound calls regarding products and services, responding to public inquiries on the selection and availability of services, carrying out orders to establish or change service, collecting payments, and resolving basic product or service problems. This position assists customers in placing and receiving telephone calls, connecting to the Internet, and providing related services. All customer interactions must comply with industry regulations and established Company procedures for customer verification and documentation. Customer interactions will generally be limited to basic telephone, Internet, and technical-related topics.
