This position is responsible for providing excellent customer service, answering and making telephone calls regarding products and services offered to our customers, resolving complex internet connectivity issues, email trouble reports, Wi-Fi connection issues, and related software and hardware trouble reports. This position is also responsible for responding to public inquiries on the selection and availability of services, and carrying out orders to establish or change service. All customer interactions must comply with industry regulations and established Company procedures for customer verification and documentation. Customer interactions are generally limited to Internet and technical-related topics.

This position is responsible for providing technical support and assistance to internal users, ensuring smooth operations of the IS infrastructure, and maintaining and administering all help desk-related activities.