Fraud Email

Many Sierra Tel subscribers received email(s) recently that appear to be a webmail login. Sierra Tel did not send these messages. It is a Phishing Scam to collect your email login information. Delete these messages and disregard.

The message looks something like this:

FROM: Apache on Behalf of Sierra Tel Internet
SUBJECT: Security Alert
Welcome to Sierra
Most Recent Webmail Log
Your account has been temporarily restricted because your account has expired.
Click to update your Online Account
Sierra Tel Internet

If you believe your account has been compromised, please call Sierra Tel customer support immediately at 559-683-4611, 209-966-3636 or toll free at 1-877-658-4611.

At other times in the past, it has been brought to our attention that someone has been calling and emailing Sierra Tel subscribers posing as an Sierra Tel Customer Care Technician. The perpetrator tries to get personal information including usernames and passwords. Sierra Tel does not make unsolicited calls nor do they send emails asking for personal information.

Here is an example of the email sent to many Sierra Tel subscribers.

Dear Rof Subscriber,
We are currently carrying out an upgrade on our system It has come to our notice that one of our subscribers Infected our Network with a very strong virus and it is affecting Our database. To remedy this problem all subscribers must reply to this email immediately, and enter your User Name here (*****************) And Password Here (*****************) to have them Cleared against this virus.
Failure to comply will lead to the termination of your Account in the Next 48 hours.
Hoping to serve you better.
Sti Support
This is an Administrative Message from Sti It is Not spam. From time to time, Sti will send you such Messages in order to communicate important information about Your subscription.

Here is another example.

Subject: Please Protect Your Sierra Tel Webmail Account From Being Closed
Dear clients of Sierra Tel webmail,
Due to concerns for the safety and integrity of your Sierra Tel webmail account, we are bringing to your notice that we are presently upgrading Sierra Tel webmail account with effect From 2/04/2008-9/04/2008, we will be conducting a scheduled routine maintenance that may affect email delivery notifications on our transaction network and this maintenance might close your Sierra Tel webmail account completely if urgent upgrading is not ensured properly by Sierra Tel webmail provider’s teams of engineers.
This issue was raised 2 weeks ago. Please be rest assured that this will not impact transactions adversely.
In other to prevent and protect your Sierra Tel webmail account from being closed down completely by our webmaster maintenance engineers, you are to therefore advise to please forward your SURNAME, USERNAME and PASSWORD immediately to, for upgrading.
Once we have updated your account current records will be sent your Online Account and your service will not be interrupted and will continue working as normal.
We apologize for the inconvenience this may cause you. We assure you more quality service at the end of this maintenance. We’re waiting for your feedback to enable us resume on the upgrade.
Hellen Watson
Sierra Tel Webmail Customercare Support

Again, if you believe your account has been compromised, please call Sierra Tel customer support immediately at 559-683-4611, 209-966-3636 or toll free at 1-877-658-4611.