For decades Sierra Tel has proudly supported the local communities we serve, with the goal to assist non-profit organizations in the areas of health, education and community service. During the COVID-19 pandemic our traditional Community Outreach Donations have been put on hold so we can focus on keeping our customers and community connected.
Sierra Tel has the critical infrastructure in place to accommodate the local Communities increased broadband usage, and is proactively adding additional resources to keep up with our customer demands.
To help ease the economic hardship our customers are incurring, we will be discounting the DSL internet service charges by 25% for the months of June and July 2020. This discount is for all of our current, new, residential and business customers.
In addition, our most vulnerable customers who are on low income Lifeline service will receive a 50% discount on the DSL internet service portion of the bill for the months of June and July 2020.
For those households experiencing substantially more data usage we are offering a temporary speed upgrade, to the fastest available speed at each location, at no additional charge until June 30, 2020.
We have also partnered with our local school districts to provide free Wi-Fi Hot Spot locations in our serving area. These Wi-Fi Hot Spots allow families with students to drive-in, connect their devices, upload/download their assignments, and drive back home to complete their school work. Or, they may even stay connected to participate in a video class.
Helping to reduce the financial obligations of our customers by providing discounts and offering Internet access to all while maintaining social distancing is our priority.
We wish you the best during this unprecedented time.
Sierra Tel Community Outreach Team