HELP DESK SUPPORT

NOTE: These statements are intended to describe the general nature and level of work being performed by employees in this position, and are not to be construed as an exhaustive list. In addition, they do not establish an employment contract, as employment with Sierra Tel is always at-will.

GENERAL SUMMARY

This position is responsible for providing technical support and assistance to internal users, ensuring smooth operations of the IS infrastructure, and maintaining and administering all help desk-related activities.

ESSENTIAL JOB FUNCTIONS

• Analyze and resolve technical problems and all internal help desk requests utilizing knowledge of computer networking principles.
• Troubleshoot hardware and software issues related to operating systems, applications, and network connectivity.
• Install network devices including personal computers and printers.
• Install and upgrade software for corporate and client needs.
• Repair, troubleshoot, and maintain Intel-based micro-computers.
• Provide exceptional customer service by addressing user inquiries professionally and efficiently.
• Maintain regular attendance.

OTHER RELATED JOB FUNCTIONS

• Perform other duties as needed. 

QUALIFICATIONS

Education and/or Experience

• Associate degree or equivalent from a two-year college or technical school.
• One year of related experience and/or training, or equivalent combination of education and experience, of technical personal computer bench work and help desk support in a networking environment.

Certificates, Licenses, Registrations

• Must have a valid Class C California driver’s license with a minimum of three years driving experience.
  • Driving experience must have occurred after having passed a traffic laws and signs test.
  • If relocating to California from another state or country, must have, at a minimum, a valid driver’s license issued by the home state equivalent to a California Class C. The employee will be required to obtain a California driver’s license within 10 days.
• A+ and/or Network+ certification preferred.
• Microsoft MCP or better desired.

Knowledge, Skills, and Abilities

• Knowledge of
  • Workgroup applications.
• Skill to
  • Effectively communicate verbally, in writing, and interpersonally.
  • Proficiently read, write, use proper grammar, edit, and proofread.
  • Plan and organize multiple tasks and projects under deadline pressure.
• Ability to
  • Maintain the highest degree of confidentiality regarding customer and company information.
  • Learn additional company, department, and network software applications, operating systems, and hardware.
  • Work independently with minimal supervision, and use available information to make independent decisions related to specific job duties.
  • Calmly and professionally work with a variety of people and personalities.
  • Adapt to changes in procedures and responsibilities.
  • Project a professional image in conduct, attire, grooming, and manner of speech.
  • Maintain paperwork in a neat, organized manner.
  • Maintain a high level of accuracy and attention to detail.
  • Follow instructions completely and accurately.
  • Travel when required. 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

SAFETY COMPLIANCE

Safety is an integral part of our business and the responsibility for safety extends to every employee.  Your responsibility toward safety at the workplace includes, but is not limited to:

• Proactive involvement in the company’s Safety Program, including compliance with all rules and regulations.
• Use safe work practices while performing all duties.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally be exposed to the risk of electrical shock.
• The employee occasionally works near moving mechanical parts and is occasionally exposed to vibration.
• The employee may regularly be exposed to diesel and gasoline fumes, airborne particulates, toxic or caustic chemicals, and other hazardous substances.
• The position functions indoors in a controlled office environment.
• The noise level in the work environment is usually moderate.

APPLICATION INSTRUCTIONS

Please complete the Application for Employment form below. Entries outlined with a red box are required. Save the form on your computer and attach it to an email addressed to careers@sierratel.com. It is preferable to include a resume and cover letter with the application.

For questions or additional information, you are welcome to call 559-642-0200.

This position is open until filled.